Privacy Policy

Introduction

Apollo Analytics (Pty) Ltd ("we", "our" or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our crypto data analytics services, available at www.apolloanalytic.com and related platforms (collectively, the "Platforms").

This policy applies to all users of our Platforms and complies with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. By using our services, you consent to the practices described in this policy.

What is Personal Information?

Personal information means information about an identifiable natural person, including data that can be used to identify, contact, or locate a specific individual. This includes, but is not limited to, names, email addresses, phone numbers, trading preferences, and usage data.

Information We Collect

We collect various types of personal information to provide and improve our services:

Data Category
Examples
Identity Data
First name, last name, username or similar identifier
Contact Data
Email address, telephone number, mailing address
Technical Data
IP address, browser type and version, time zone setting, browser plugins, operating system
Transaction Data
Details about subscriptions, payment methods (we do not store complete credit card details)
Usage Data
Information about how you use our Platforms, including charts viewed, time spent, browsing patterns
Marketing and Communications Data
Your preferences for receiving marketing from us and third parties, and your communication preferences

We do not collect special categories of personal information (such as data about your race, ethnicity, religious beliefs, sex life, or health) unless necessary to comply with legal obligations.

How We Collect Information

We collect personal information in the following ways:

  • Directly from You: When you sign up for an account, request a demo, contact support, or subscribe to our newsletter.
  • Automatically: Through cookies, web beacons, and similar technologies that track your use of our Platforms (see our Cookie Policy for details).
  • From Third Parties: Where permitted by POPIA, we may obtain information from:
    • Business partners providing complementary services (e.g., cloud providers or CRM platforms);
    • Publicly available sources (e.g., company websites or professional networks);
    • Affiliates within the Apollo Analytics group, subject to applicable laws;
    • Third-party analytics providers or reference agencies, as allowed by law.

Whenever we collect personal information, we strive to link to this Privacy Policy for transparency.

How We Use Your Information

We use your personal information in compliance with POPIA to:

  • Provide and improve our analytics services, such as generating reports, insights, or dashboards;
  • Process transactions and manage your account;
  • Communicate with you about updates, support, or promotional offers (where you've provided consent);
  • Analyse usage trends to enhance our Platforms and services;
  • Comply with legal obligations or protect our rights.

Sharing Your Information

We may share your personal information with:

  • Service providers (e.g., hosting, payment processing, or customer support tools) acting as operators under POPIA on our behalf;
  • Business partners when necessary to deliver our services (e.g., integrated analytics solutions), with appropriate agreements in place;
  • Affiliates within Apollo Analytics, subject to this Privacy Policy;
  • Legal authorities, if required by law or to protect our rights.

We do not sell your personal information to third parties.

Third-Party Links

Our Platforms may contain links to third-party websites or services. These are governed by their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies directly.

Children's Privacy

Apollo Analytics does not knowingly collect personal information from individuals under 18. If you are under 18, please do not submit personal information through our Platforms. We encourage parents and guardians to monitor their children's online activity and contact us at [email protected] if they believe a child has provided us with personal information, so we can delete it.

Your Rights and Choices

Under POPIA, you have rights such as:

  • Accessing or correcting your personal information;
  • Requesting deletion of your personal information, subject to legal exceptions;
  • Objecting to or restricting the processing of your personal information;
  • Withdrawing consent for direct marketing at any time.

To exercise these rights, contact us at [email protected]. If you have concerns about our data practices, you may also lodge a complaint with the Information Regulator of South Africa at [email protected].

Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse, as required by POPIA. However, no system is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes, unless a longer period is required or permitted by law.

International Transfers

If your information is transferred outside South Africa (e.g., to service providers or partners), we ensure compliance with POPIA's conditions for cross-border transfers, such as obtaining your consent or ensuring the recipient is subject to equivalent data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated "Last Modified" date. Continued use of our Platforms after changes constitutes acceptance of the updated policy.

Contact Us

For questions, requests, or complaints, reach out to us at:

General Support: [email protected]
Privacy & Data Protection: [email protected]
Address: Apollo Analytics (Pty) Ltd, 140 West Street, Sandown, Sandton, Gauteng, 2196, South Africa

Last Modified: April 3, 2025